Returns & Exchanges
At Clive Coffee, we want you to love your home espresso setup, which is why we offer a 30-day return window for most equipment and accessories. If your gear isn't the perfect fit for your morning routine, our team is here to help you find the right replacement or process a refund.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Equipment
Thoroughly clean and drain all water from your machine, then pack it securely in its original double-boxed packaging to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking receipt.
Inspection and Refund
Once our technicians inspect the item to ensure it is in like-new condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing