Frequently Asked Questions
Everything you need to know about your journey to the perfect home espresso.
How long does shipping take for espresso machines?
Most espresso machines are bench-tested by our technicians and ship within 2-4 business days. Transit time typically takes an additional 3-5 business days depending on your location.
What is your return policy for coffee equipment?
We offer a 30-day return policy for most equipment. Items must be in their original packaging and in like-new condition. Please note that a restocking fee may apply to certain high-end machines.
Do you offer technical support for machine setup?
Yes, every purchase includes lifetime tech support. You can schedule a 1-on-1 video consultation with our experts to help you dial in your grinder and set up your new machine.
Does Clive Coffee offer financing options?
We partner with Affirm to provide flexible payment plans, allowing you to pay for your espresso setup over 3, 6, or 12 months with competitive interest rates.
Are the machines covered by a warranty?
All new espresso machines come with a manufacturer's warranty, and Clive Coffee provides an additional year of parts and labor coverage on most premium brands we carry.
How do I know which espresso machine is right for me?
We recommend taking our Coffee Quiz or browsing our 'Buying Guides' section. Our team is also available via chat or phone to help match a machine to your specific workflow and beverage preferences.